Shipping policy

Shipping Policy

Thank you for shopping with Nolvora. This Shipping Policy explains how we process, dispatch, and deliver your orders.

Order Processing Time

All orders are processed and dispatched within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Once your order has shipped, international delivery typically takes 7-12 business days, depending on your location and local customs processing. Please note that delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, such as customs delays or carrier disruptions.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the items in your order. Any applicable promotions (such as free shipping) will be displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your package's journey to your door.

Customs, Duties, and Taxes

For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your country. Nolvora is not responsible for these charges if they are applied; they are the responsibility of the customer.

Delays

While we work hard to ensure your order arrives within the estimated timeframe, occasional delays can occur due to customs, weather, or carrier issues. If your order has not arrived within 20 business days of dispatch, please contact us and we will investigate on your behalf.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact our support team within 7 days of the expected delivery date so we can assist you with a resolution.

Contact Us

If you have any questions about this Shipping Policy, please contact us through our Contact page.